What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are the monthly limits counted by total uploads or stored uploads?

    Asked by soneill on February 27, 2014 at 09:00 AM

    I'm not completely certain if I'm asking this clearly, but I'm looking to find out if the monthly limits are counted by the number/size of submissions that come in, or the number/size of submissions that are stored on the server.

    For example, if I purchase the plan that allows for 10gb of submissions/month, then get 8gb of submissions but weed it down to 5gb of submissions by deleting some- does that count as 8gb or 5gb of use?

    Just looking for some clarification before I decide what works best for the task we're looking at (we are experimenting with creating a contest that requires an image upload).


    Thank you!

    -Samantha O'Neill

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    JotForm Support

    Answered by EltonCris on February 27, 2014 at 12:37 PM

    Hi Samantha,

    They are counted base on the total amount of stored files on the server. However, you can always delete submissions with files attached on it to free up space and reduce the upload counter.

    Let us know should you have further questions.