What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    A lot of failed uploads on our Upload Form

    Asked by expodepot on February 27, 2014 at 11:29 AM

    Hello,

    Having an issue with our "Send a file" upload form.

    Getting a lot of complaints from clients saying their file failed to upload.

    So I've attempted to do an upload myself for a file that is a 428mb PSD photoshop file. The attached screen shot shows that it failed. Seems like I had a very easy time repeating this issue.

    What's happening here? How do I begin to resolve this?

     

    Thanks,

    Ron Abbate

     

    Page URL:
    http://www.expodepot.com/pages.php?pID=16

    Screenshot
    uploads thanks hello attached
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 27, 2014 at 02:11 PM

    I am sorry to inform you, but the Multiple Upload tool is not designed for large uploads.

    Please switch your upload field to the Single Upload mode, and you will be able to receive files up to 1GB.

    Thank you for using our service.