I can't get conditions to work

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    willowsworldphoto
    Asked on July 13, 2011 at 05:06 PM

    I'm trying to set it up so that a customer's selection in "pick your package" determines which page s/he goes to next.  As far as I can tell, I have set up the conditions properly, but no matter what I choose, hitting "next" just moves me to page two.  I'd definitely appreciate help.  Thanks!

     

    Addendum:  I have since tried making two other forms from scratch.  Same problem.

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    abajan
    Answered on July 13, 2011 at 10:42 PM

    Hi willowsworldphoto

    Yep. Something certainly seems to be wrong with that form. For some reason page 2 is not being skipped. Deleting all of the conditions and replacing them with new ones didn't help either.

    I'll submit a ticket and see if we can get this problem resolved ASAP.

    Our apologies for any incovenience caused.


    ~ Wayne

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    willowsworldphoto
    Answered on July 13, 2011 at 11:57 PM

    I have since tried making two other forms from scratch.  Same problem.

     

    Thanks!

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    abajan
    Answered on July 14, 2011 at 12:03 AM

    Hi again

    I have submitted the ticket. Our developers have a look at your form and account as soon as they can, to see if they can figure out what's going on.


    ~ Wayne

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    willowsworldphoto
    Answered on July 16, 2011 at 07:29 PM

    I have tried creating an entirely different user and making the same form - still won't work.  Would upgrading to professional help the situation?  I'm pretty desperate to get this going.

     

    Thank you for your help.

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    NeilVicente
    Answered on July 17, 2011 at 01:27 AM

    Hi,

    Sorry for butting in. The report ticket for this bug has been tagged as "Important", meaning it will have a very high priority on our development team's todo list.

    While upgrading to Professional would certainly help add a sense of importance on new support threads opened by a user, I am not sure if the same would apply with support tickets which are handled by Jotform's higher level  support people - our supervisors and developers.

    One thing I can assure you is that whenever there is a bug that is reported, other things being worked on by our devs temporarily take a backseat to give way to have these bugs fixed the soonest time possible.

    We will let you know if and when this bug gets taken care of. Thank you for your patience. Have a great day.


    Neil