What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    System will not allow upgrade

    Asked by julio  on February 27, 2014 at 01:30 PM

    System will not allow upgrade

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    Answered by jedcadorna on February 27, 2014 at 03:34 PM

    Hello,

    Thank you for contacting us. 

    I can see that your subscription was already expired since December and your account was still set as Premium that might be the reason why you are having problems upgrade your account. I wont set your account back to Free as it might trigger an overlimit to your account. Please make sure you are logged in as nvp1996 then go to our pricing page and upgrade to Economy or Professional. 

    You can use these links to upgrade your account:

    Economy Plan
    http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=nvp1996

    Professional Plan
    http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=nvp1996

     

    Let us know if you are still having problem upgrading your account.