What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploads are not working

    Asked by UpandComin on February 27, 2014 at 04:23 PM



    I've gotten several emails saying that they cannot upload .mp3 and .jpg. 

    Some are successful and others are not


    Please help


  • Profile Image

    Answered by jedcadorna on February 27, 2014 at 06:37 PM


    Thank you for contacting us.

    I can see that the file size is only set to default which is 1024KB or equivalent to 1mb when I tried to upload a file i'm unable to do so since i'm getting an error of size cannot be greater than 1024KB. Here's how you can increase the size.


    To know more about file sizes please see the image below: