What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens to forms where there is a "high traffic" error?

    Asked by comemphis on February 27, 2014 at 04:50 PM

    I recently had a user contact me to let me know they received this error when trying to submit their form. We use your service to do a lengthy application and so I hoped to find this form stored somehwere in the dashboard. It wasn't with those pending payments so I was wondering if it was stored anywhere else or if it was lost.

     

    I was also curious how often this error occurs. I have expeirenced it when editing forms, but didn't realize users would when submitting them. Thanks for your help.

    Page URL:
    www.comemphis.org/tampaproject

    pending payments pending find thanks
  • Profile Image
    JotForm Support

    Answered by TitusN on February 27, 2014 at 07:11 PM

    Hello,

    Thank you for contacting us.

    We had a brief downtime yesterday, which may very well could have caused this.

    We sincerely apologize for that. This happens quite rarely, and we are normally quick to respond.

    About the Submission with the error:

    Unfortunately, without clicking on 'submit', their responses are lost. Very Sorry about that.

    But, you can overcome that from now by activating the autofill feature which saves their responses as they fill the form.

    This feature will remember form answers and responses if the form user comes back later.

    Please do so by following the arrows:

    Please let us know how we can assist further.