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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the "subject line" of an exisiting email alert for a form i have created?

    Asked by hcfcu on February 27, 2014 at 08:02 PM

    I created a form, and an email alert; however, there is a typo on in the subject line of the alert. When i go into the form and click "email Alerts" the subject line is not populated with the infroamtion I already created and when I change it and a request comes in the subject line with the typo still shows up.

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    Answered by pinoytech on February 27, 2014 at 11:48 PM


    Sorry for the inconvenience that may have caused. Can you please try this workaround to fix the issue?

    1. Clear your browser cache and cookies

    2. Delete your current email notification

    3. Clear your form's cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    4. Create new email notification

    5. Save changes

    Feel free to contact us again if you need further assistance.