Unable to rearrange folders

  • Profile Image
    Asked on October 04, 2021 at 05:33 PM

    I am no longer able to create, rearrange, or delete form folders.

  • Profile Image
    Answered on October 04, 2021 at 06:02 PM

    I managed to create and delete folders. But am still unable to rearrange them. Folders need to be able to be sorted alphabetically.

    I ended up removing all folders as until you can fix it they are useless. This is a disaster for us. This NEW Jotform should have been rolled out as a new interface with the option to revert to the old one. Who is in charge of this development disaster?

    Please prioritize fixing the folder issue before anything else new is developed.

  • Profile Image
    Answered on October 04, 2021 at 07:52 PM


    Apologies for any inconvenience caused by this!

    I've tested this with my own folders, and I'm also unable to rearrange them.

    I've forwarded this to our developers. I can't give an ETA for when this would be actioned, but we would receive updates here in this support ticket.

    Best regards,

  • Profile Image
    Answered on October 11, 2021 at 03:07 AM


    Sorry for the inconvenience caused. This issue has been resolved, best.

  • Profile Image
    Answered on October 11, 2021 at 03:45 PM

    Thank You. However, this issue is not resolved on our end.

    Please advise: https://www.screencast.com/t/hKTiA1qWhHV

  • Profile Image
    Answered on October 11, 2021 at 06:09 PM

    Thank you for the update.

    Let me notify our backend team about this. We'll get in touch with you as soon as an information becomes available.

    We appreciate your cooperation with us.

  • Profile Image
    Answered on November 20, 2021 at 10:18 AM

    Please advise: Updates? Progress? Ideas?


  • Profile Image
    Answered on November 20, 2021 at 10:29 AM

    Hey there,

    Unfortunately, there's no updates,

    I'll send a reminder to our developers team,

    Hopefully, they will resolve the issue asap

    I apologize for the inconvenience,

    Thank you

  • Profile Image
    Answered on December 28, 2021 at 02:08 AM

    Hello BabaaBasil,

    We are really sorry for the both late response and problems.

    The folder structure is fixed and you should be able to see all of you folders without any issue.

    1640672839_61caae473cd5b_Screen Shot 202

    In addition to that, we will be improving folder drag & drop user experience as soon as possible. In the meantime, you can move a nested (child) folder into top level by dragging it onto 'All Forms' folder.

  • Profile Image
    Answered on January 04, 2022 at 11:26 AM

    Thank you! I am very pleased that this has finally been addressed.

    I look forward to the drag and drop improving, but if you'd like to suggest, a simple move option with ability to choose the folder under which the folders are to be placed would be fine as well. Alphabetical sorting is fine. Just a thought...