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    My emails are not showing up when customers fill out form

    Asked by brunsy06 on February 27, 2014 at 10:33 PM

    we recently changed web hosting providers and email carriers an now the forms are not being emailed at all. the email is the exact same as before and when i did the tasks to get more submissions, it emailed us and it went through. I would like to know what i can do to make the form go through as well. also i checked the bounce list and "kevin@dreamerseventrentals.com" is not on it. Thank you.

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    JotForm Support

    Answered by ashwin_d on February 28, 2014 at 03:22 AM

    Hello brunsy06,

    Upon checking your form's notification email alert, I did not find any issue with that. You should receive the submission emails normally.

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[28/Feb/2014:03:16:50 -0500] 30505444474148 AmazonSES Sent email to kevin@dreamerseventrentals.com -  MessageID:000001447791391e-637b8572-7988-442d-8546-bf430812c67c-000000 - RequestId:ac404e14-a050-11e3-bd6b-c3097934627a

    /var/log/jotform/amazonSES.log:[28/Feb/2014:03:16:50 -0500] 30505444474148 AmazonSES Sent email to kevin@dreamerseventrentals.com -  MessageID:0000014477913a94-b7363401-6a84-4952-85ae-d0c0a3eba217-000000 - RequestId:ac7a22cd-a050-11e3-833e-0b90320a7810

    You may also like to check your spam folder of your email client. As this is a new hosting provider, please ask them if they are blocking emails from "noreply@jotform.com". Please check the following guide for the list of domain names which needs to be white listed:  http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do get back to us if the issue persists.

    Thank you!