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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    AI file won't upload

    Asked by henryatpull on February 28, 2014 at 09:28 AM

    Hello,

     

    I want to be able to allow Illustrator files to be uploaded (I have added ai in the list in Preferences) but it won't allow this.

    A collegue also told me that PDF's are not able to be selected either??

    Also in the warning that list of extensions avaiable for upload don't match the list I entered for the field either (I deleted movie files etc.).

     

     

    Here is my form

    http://form.jotform.ca/form/40567146992262

    file type upload file type hello
  • Profile Image
    JotForm Support

    Answered by TitusN on February 28, 2014 at 01:32 PM

    Hello,

    Thank you for contacting us.

    In your form builder, please disable the image validation as shown

    You may also want to remove the second 'ai' validation entry in the extensions settings:

    I ran some successful tests with a copy of your form.

    Let us know if this helps.

    Perhaps it has to do with how you have shared your form - is it on your website? Please share the URL so that we can take a look.

    Thanks.