AI file won't upload

  • Profile Image
    henryatpull
    Asked on February 28, 2014 at 09:28 AM

    Hello,

     

    I want to be able to allow Illustrator files to be uploaded (I have added ai in the list in Preferences) but it won't allow this.

    A collegue also told me that PDF's are not able to be selected either??

    Also in the warning that list of extensions avaiable for upload don't match the list I entered for the field either (I deleted movie files etc.).

     

     

    Here is my form

    http://form.jotform.ca/form/40567146992262

  • Profile Image
    TitusN
    Answered on February 28, 2014 at 01:32 PM

    Hello,

    Thank you for contacting us.

    In your form builder, please disable the image validation as shown

    You may also want to remove the second 'ai' validation entry in the extensions settings:

    I ran some successful tests with a copy of your form.

    Let us know if this helps.

    Perhaps it has to do with how you have shared your form - is it on your website? Please share the URL so that we can take a look.

    Thanks.