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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am no longer recieving updates

    Asked by Calla Gold  on February 28, 2014 at 10:04 AM

    Hi, 

    My site Callagold.com has a jotform sign up to get my ebook.

    I always recieved a notification of the name and email of the people who signed up. I haven't gotten updates for a couple of weeks. So I did a test sign up myself and recieved no notification.

    Why is this?

    Calla

    Page URL:
    http://www.callagold.com/

    JotForm email name site
  • Profile Image
    JotForm Support

    Answered by TitusN on February 28, 2014 at 01:01 PM

    Hello Calla,

    Thank you for contacting us.

    Sorry about that.

    I took a look at your form (https://www.jotform.com/form/10975805250) and saw some errors on your email notification.

    Please log in to your account wilthomas

    Check on your email notification settings

    Select the correct values for the fields as directed by the arrows below -and you should start recieving email notificaitons again.

    Please do the same for your autoresponder email as well:

    Let us know if this helps.