What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Total of "0.00 U"

    Asked by ewinder on February 28, 2014 at 10:11 AM

    We have a form that accepts payments via Authorize.net.  A few of the payments are coming in with a payment of "Total: 0.00 U".  Additionally, those payments do not contain and credit card information and are not showing up in our authorize.net account.  Can you tell us why this is happening and what it means?


    Thank you!

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    JotForm Support

    Answered by Welvin on February 28, 2014 at 01:05 PM


    The Payment is not-required. Your customers would be able to skip it, and when you receive it, you'll only see the total as zero. You may consider making it as required.


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    Answered by ewinder on February 28, 2014 at 01:13 PM

    Great, thank you!