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    Total of "0.00 U"

    Asked by ewinder on February 28, 2014 at 10:11 AM

    We have a form that accepts payments via Authorize.net.  A few of the payments are coming in with a payment of "Total: 0.00 U".  Additionally, those payments do not contain and credit card information and are not showing up in our authorize.net account.  Can you tell us why this is happening and what it means?

     

    Thank you!

    Page URL:
    https://www.lafayettecentralpark.org/donation-form

    credit card and
  • Profile Image
    JotForm Support

    Answered by Welvin on February 28, 2014 at 01:05 PM

    Hi,

    The Payment is not-required. Your customers would be able to skip it, and when you receive it, you'll only see the total as zero. You may consider making it as required.

    Thanks

  • Profile Image

    Answered by ewinder on February 28, 2014 at 01:13 PM

    Great, thank you!