What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to create an account but the username field isn't allowing me to type in it, help?

    Asked by Wanda Franklin on July 14, 2011 at 06:33 AM

    Trying to setup a fee forms to place on my website for a 20 yr class reunion.


    Wanda Franklin


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    JotForm Support

    Answered by abajan on July 14, 2011 at 08:18 AM

    Hi Wanda

    I take it you mean Free forms to place on your websites. This inability to enter usernames when signing up has been noted in recent days by some potential users. Our developers are working to rectify the issue ASAP.

    In the meantime, try pressing the [Alt] key while typing the username and see if that helps. One user stumbled upon that solution quite by accident. Please let us know if this workaround works for you.

    Our apologies for the inconvenience caused.


    ~ Wayne

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    JotForm Support

    Answered by NeilVicente on July 14, 2011 at 08:26 AM


    In addition to what Wayne has said, you can also use a different browser such as Firefox and Chrome, as this error occurs exclusively in Internet Explorer from my experience.

    Like what Wayne has mentioned, this bug has been reported and will be fixed on by our developers as soon as they get their hands on it. Honestly speaking though, they've got a lot in their hands right now, but I believe that this one would end up on top of their priority list .