What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    exceeding submission limit questions

    Asked by milbra on February 28, 2014 at 06:13 PM

    If our form exceeds the plan's submission limit, what happens to the excess information received until we can upgrade? Can we retrieve it later? How long does it take for the upgrade to take effect?

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    JotForm Support

    Answered by EltonCris on February 28, 2014 at 07:04 PM


    The upgrade is almost instant. Please go to the billing section of your account page to proceed with the upgrade. https://www.jotform.com/myaccount/billing

    When your account passed the submissions limit allocated for the month, your form will automatically stopped accepting submissions. In short, no submissions will go through the moment you passed the limits. A message indicating about over quota will be displayed to your form for user's awareness.

    Should you have further questions, let us know.