What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i would like not to keep charging my paypal account

    Asked by gatos on March 01, 2014 at 12:07 PM

    i would like to charge one more month but i charged.

    how i could return to free services.

    i press the choise to be free and it shows me
    Your subscription has been scheduled to be cancelled manually.

    why manually? i would like automatically to stop charge!

    paypal account charge cancelled and
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    JotForm Support

    Answered by Welvin on March 01, 2014 at 02:52 PM

    Hi,

    Cancellation of a subscription through Paypal requires a manual process to our end if you have done it through your My Account - Billing Section. You can also do it directly to your Paypal Account. As far as the record is concerned, you already made it. Your account is now scheduled to the Free Plan on April 2, 2014.

    Thanks