- intelliplansAsked on March 01, 2014 at 07:11 PM
Feature request to have files uploaded as attachments instead of embedded in the body of the email.
How many others think this is a good feature request?
- CesarAnswered on March 02, 2014 at 12:51 AM
Thank you for your input. I will send this information to the Dev Team so that they may evaluate it further. Unfortunately, I am not able to promise this request will be implemented nor can I provide a timframe on where they may be an answer to this request. Nevertheless, it is best for the Dev Team to decide is such request is feasible at this time.
Thank you again for your input.
- intelliplansAnswered on March 02, 2014 at 10:33 AM
Thanks for the feedback.
Personally, I don't see a problem with having emails with attachments, it seems to me that's a well established standard.
- intelliplansAnswered on March 03, 2014 at 01:59 PM
Do you have a feature request area to see what feature requests were asked for and where they are in the pipeline?
- intelliplansAnswered on March 03, 2014 at 02:10 PM
Not very promising this will get done:
Answered by liyam on October 09, 2012 at 05:07 AM
Hello, thank you for your suggestion. It indeed can be a possibility sometime in the future. However, I cannot guarantee that it can be implemented anytime soon or if it can be implemented. However, I have made a feature request to the development team for this feature.
If this feature gets implemented, we'll sure to inform you of this.
Thanks for your support!
Answered by Mike_T on July 02, 2013 at 03:13 PM
I am sorry to inform you, but this is not possible. File attachments can extremely increase the server load and email sending costs for us, since we allow large uploads up to 1GB.
You will need to click on the upload links to download the files. Also, it is possible to integrate our forms with third party 'file sharing' services like Google Drive, Dropbox, Box.net and FTP, so we will send the uploads to these services automatically.
Seems to have a lot of promises that this will be implemented in the "future". This seems to be a case of good customer service promises but lacks any real substance.
- JotForm SupportTitusNAnswered on March 03, 2014 at 03:29 PM
You are certainly right -
But if the feature request should garner the requsite support, even when appearing difficult or improbable, it is considered for implementation - which is why we raise feature requests, it allows us to know what our users need, and what wokarounds can be offered if the feature becomes hard to implement.
The feature request is not visible to you, but it is managed here on your thread - and unfortunately there is no timeline.
While this is in deliberation, we would like to offer a possible workaround:
We would like to hear more about your workflow - how you would expect to work easier with your form.
Please open a new ticket and tell us about it, we'll look out for it and assist as much as possible.
- intelliplansAnswered on March 03, 2014 at 03:53 PM
I may not fully understand the reasoning why you don't allow for attachments, but you allow the files to be stored on the server.... perhaps you can inform me as to why this is a problem?
It seems relatively simple to me, allow x files to upload:
1. Normally emails do not go pass 10 MB, so max upload is 10 MB.
2. After file is uploaded, it's sent to the user (doesn't seem to be an issue for YOUR server as the file is in the email of the user).
Again, it may help me as to what you don't allow such a simple thing. It may appear simple to me, so please let me know what's the complication?
- JotForm SupportTitusNAnswered on March 03, 2014 at 04:04 PM
Its not exacly a restriction - its quite possibly the same reason email services limit uploads.
Our service has literrally millions of forms, which individually send out emails to their users and owners - hence the need for careful deliberation for such a feature.
The sender of any email normally has to upload the file first to their sending email server before emailing it to the recipient for consequent download and attachment to an email body - hence both servers (should they be different locations ) are involved in any attachment scenario.
In any case -we have asked our developers to consider this, so we will update you upon deliberaton.
Would you consider a workaround? Our email notifications provide links that when clicked, download an associated file with the form.
- intelliplansAnswered on March 03, 2014 at 05:00 PM
I've been through the work around, which is not good. I also tried the FTP, that is also not good.
Back to square one.
Perhaps, pros customers such as us can get attachments, while other such as starter, economy and premium get the non-attached option?
- JotForm SupportEltonCrisAnswered on March 03, 2014 at 05:27 PM
Thanks. We have noted your feedback and added it on the request ticket description. Any updates available about this request will be posted here but like we've said, we can't guarantee you about the implementation of this feature unless our developers will share their thoughts about it here.
- KadeJMAnswered on June 28, 2016 at 12:50 PM
We have some great news for you!
It's now possible to attach your file uploads to your email notifications!
Check out https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments for more details.
- intelliplansAnswered on June 28, 2016 at 02:06 PM
This is great news! :) Thanks.