What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions and cost

    Asked by mainelostcatrecovery on March 01, 2014 at 10:58 PM

    Our volunteer group is planning to use JotForm to create a "Lost Cat Report" form on our Facebook page.  Anyone with a lost cat can fill out the form - this should give us the information we need to allow us to assist them.

    Your pricing indicates 100 submissions per month.  I just added the JotForm to our Facebook page and it is already showing 6 submissions made by me today!   I did one test on the form but the rest of the time, I have been editing the form.   Each time I edit the form does that count as a submission?

    I was prompted to change my embed code to require a SSL (secure) submission - that further reduced our monthly submissions from 100 to 10.

     

    Can you clarify what you count as a "submission" ?    We have no funding and pay all expenses related to finding lost cats out of our own pockets.  If I change our form back to a non-secure link http://   what are the potential risks?

     

    Thank you for your assistance

    Ginger Raspiller

    Maine Lost Cat Recovery Volunteer

    Page URL:
    http://www.jotform.com//?formID=40460663800145

    Submissions and JotForm Facebook Page create
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    JotForm Support

    Answered by ashwin_d on March 02, 2014 at 01:56 AM

    Hello Ginger Raspiller,

    Can you clarify what you count as a "submission" ?

    The moment the submit button of your form is clicked and data is successfully submitted, the user input data is captured in the back end. Every record you receive after form is submitted is counted as submission. 

     If I change our form back to a non-secure link http://   what are the potential risks?

    Facebook requires only SSL form to be embedded on facebook page. Please be noted that non secure content cannot be displayed on any secure website. That means you cannot embed non secure version of your form in facebook.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by mainelostcatrecovery on March 02, 2014 at 08:55 AM

    Thank you for your explanation.  I think I figured out why I have 6 submissions already and I only tested it once.  When I hit submit - nothing seemed to happen.  I did not get the "thank you" for your submission message.  So I hit "submit" several times.

    Can you help me with this issue?

    Thanks

    Ginger Raspiller

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    JotForm Support

    Answered by Welvin on March 02, 2014 at 10:57 AM

    Hi Ginger,

    I have no problem submitting to your form. But this could be related on how you embed the form. Kindly you try to use our iFrame Method: Getting the Form iFrame Code. See if this makes a difference.

    Thanks

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    Answered by mainelostcatrecovery on March 03, 2014 at 08:20 PM

    Interesting .. i used the Facebook button not the iFrame.  

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    JotForm Support

    Answered by ashwin_d on March 03, 2014 at 09:52 PM

    Hello mainelostcatrecovery,

    Do try to use your form's iFrame code as suggested by my colleague and get back to us if you have any problem. We will take a look.

    Thank you!