Listings My Forms: Search function failed in shared forms

  • Profile Image
    aaronchan
    Asked on October 06, 2021 at 10:28 PM

    I tried to search 'KELLETT' it says 'No result found', however, there are actually couple of forms with this word, see capture screen as below. This is just one of the example, since the new release days ago, the search function doesn't works anymore.

    1633573452_615e5a4c15e8d_

    1633573682_615e5b329933c_

  • Profile Image
    Kenneth_C
    Answered on October 06, 2021 at 11:37 PM

    Thank you for reaching support,

    It does not show on your "MY FORMS" page because the form is under your SHARED FORMS > OBHK.

    I searched it as it shows on your account:

    1633577715_615e6af303b43_h1.png

    Let us know if you have any further questions.

    Best.

  • Profile Image
    aaronchan
    Answered on October 07, 2021 at 08:32 PM

    Hi Kenneth,

    Please take a look at my capture screen (1st screen), I am searching under 'OBHK' not 'MY FORMS'.

    Second, there are lots more forms with the name 'KELLETT' not just one, please take a look at my capture screen (2nd one), that is a different form than the one you show up.

    Regards.


  • Profile Image
    Jovanne_A
    Answered on October 07, 2021 at 08:56 PM

    Hi,

    As per checking, there seems to be only one form with the name "Kellet" in OBHK's account.

    1633654350_615f964ec9a03_

    Could you please try clearing your browser cache and see if that can help?

    Please give it a try and let us know how it goes.

  • Profile Image
    aaronchan
    Answered on October 07, 2021 at 09:49 PM

    Hi,

    That's not true, see my capture screen as below, you can see this is another one with the word 'KELLETT'

    1633657741_615fa38d34db5_

  • Profile Image
    Yau_C
    Answered on October 07, 2021 at 10:36 PM

    Hi,

    I cannot locate the form you highlighted in your screenshot above, even if I search within Chrome browser:

    1633660520_615fae6840a97_

    So it seems there is only one form with KELLETT in its title.

    We can look it up for you if you could provide the url of the form in your last screenshot.

    Thank you

  • Profile Image
    aaronchan
    Answered on October 07, 2021 at 11:57 PM

    These are two forms under OBHK with wording 'Kellett':

    example 1 - https://form.jotform.com/212788493980472

    1633665157_615fc085495a6_

    example 2 - https://form.jotform.me/83148021384453

    1633665405_615fc17d3ea1e_

  • Profile Image
    Vick_W
    Answered on October 08, 2021 at 12:34 AM

    Hi there,

    I've tried the browser FIND option and I can only find the form you've specified in the second example. Using the search option in Jotform I can find the form in the first example.

    Have you added these forms to any folder? Please add them to their respective folders and let us know if the issue is still present.

    Thanks

  • Profile Image
    aaronchan
    Answered on October 08, 2021 at 12:41 AM

    they both under the shared folder 'OBHK'

  • Profile Image
    Kenneth_C
    Answered on October 08, 2021 at 02:28 AM

    Hi there,

    I checked the account > Shared With Me > OBHK > and without using the search field, I was able to locate both the forms:

    1633673329_615fe071b8d11_g1.png

    I also tried to search keywords like "KELLETT", "Kellett", "LTSCP4609" and "ltscp4609", and each time, only the form https://form.jotform.com/212788493980472 shows up.

    I will forward this issue to our backend team for further investigation.

    They will be responding here if there is news.

    Best.

  • Profile Image
    aaronchan
    Answered on October 09, 2021 at 09:49 AM

    thanks, and the search function used to be working very well, don't know why with the new release version, not working anymore

  • Profile Image
    asli
    Answered on October 11, 2021 at 02:39 AM

    Hi,

    Sorry for the inconvenience caused. Thanks for reporting. This issue has been resolved. Please let us know if you need further assistance on this matter.

    Thank you.

  • Profile Image
    aaronchan
    Answered on November 14, 2021 at 09:18 PM

    Hello,

    It seems like the search function still having some issues, see example below:

    I tried to search "LTSCS4792", it didn't show up.

    1636942447_6191c26f9cd97_

    If I search by "KEI TO", it works, however, if you look at the form name, it is including "LTSCS4792".

    1636942580_6191c2f4b63b3_


  • Profile Image
    Vick_W
    Answered on November 14, 2021 at 11:12 PM

    Hi there,

    I'm sending a request to the backend team to have this checked again. We will inform you here as soon as an update is available.

    Thanks

  • Profile Image
    aaronchan
    Answered on January 19, 2022 at 08:41 PM

    Hi ALL,

    It's been 3 months already, may I have an update in regards to the bug fixing ?

    Thanks,

  • Profile Image
    Yau_C
    Answered on January 19, 2022 at 09:46 PM

    Hi,

    We haven't received any reply from our backend team yet.

    I will ask them again. Our apologies for the delay.