Power Automate: Flow connector receives blank survey responses

  • Profile Image
    changeworks
    Asked on October 07, 2021 at 05:53 AM

    Hi - we have noticed across all of our numerous Power Automate flows which use the Jotform connector that we will randomly get a completely empty submission sent to Power Automate rather than the submission content. This obviously breaks flows as it's not expecting it.

    Going into Jotform and re-submitting the form with no changes sends the submission through correctly.

    What is going on with these blank submissions? Happens on all of our forms randomly, roughly once or twice a week per form.

    I have already tried re-creating Jotform connection multiple times.

    Would appreciate you taking a look.

    Cheers!

  • Profile Image
    changeworks
    Answered on October 07, 2021 at 05:59 AM

    This is the same issue as this ticket raised some 8 months ago: Jotform sometimes not passing values to Microsoft flow

    I can compensate by updating our flows but it's not great to have these random blank submissions!

  • Profile Image
    Tommi_N
    Answered on October 07, 2021 at 06:44 AM

    Thank you for reporting the issue.

    Could you send let us know those submission IDs that are arriving blank with some screenshots of the blanks in Power Automate?

    I have now escalated this thread to our Developer team. More information we have for our Integration team to troubleshoot the issue, faster we get it solved.

    Have you noticed any pattern in these submissions that arrive blank or has it been just random?

  • Profile Image
    kaantunc
    Answered on November 22, 2021 at 08:19 AM

    Hi there,

    This issue should be resolved now.

    Please let us know if you need further assistance on this matter.