What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Help to downgrade required

    Asked by ArtDeconapier on March 02, 2014 at 10:20 PM

    Hi

     

    I wish to unsubscribe our current plan and downgrade to the free plan for the next few months.

    the system does not appear happy to do this. It has referred me to you for assistance.

    Can you please help

     

    Thanks

    unsubscribe next assistance thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 02, 2014 at 11:51 PM

    Hello ArtDeconapier,

    Upon checking your account, I found that you have successfully downgraded your account. You will not be billed again, but your account will stay Premium until March 08, 2014 for the time you have already paid.

    Your forms are intact. We will not delete forms when someone downgraded the subscription to Free version. It's just your submission limit will go back to 100 per month and 100MB Storage.

    Thank you!