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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Exceeded SSL Submissions

    Asked by Jes46297 on July 14, 2011 at 02:01 PM

     Dear JOTform team: Irecieved your email about my account let me explain. i am in the process of changing web hosting account. From go daddy to just host. the submission were all trial and practice sent to myself to see if the Jot forms worked or not. There was a learning curb on the embed code and the soursce menu.  it took a while to figure it out . I am new web -site owner and not too familar with HTML only found you recently. I was under the impression were 100 submission per month. I will go back and count. but i did not think i submitted that many. If i did it was by mistake-for sure. I sent to my own e-mail-address -business . and and the rest to my at my personal email only.   I am sure i would at this early stage once i tranfer web hosting i would not use over the 100 submission.


    Question 1. is the submission 100 actual submission each and every month.

    so every single time a submission is submitted counts as one-submission. i did read your TOS,I will reread it again

    Question 2 Is there any circumstances that in my case. i can delete those submissions because they were trial /practice only testing for my new web -site -tranfer only.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on July 14, 2011 at 02:30 PM

    Hi Jes,

    Your account will be scheduled for temporary disabling because you have reached 10 secure (SSL) submissions for this month. Free accounts are limited to either 100 regular submissions, 10 secure submissions and 100MB storage space. If any of these limits are reached within the month, your forms will be temporarily disabled and unavailable for use, and will show this message whenever somebody tries to view it:

    Deleting the submission entries will not lower your submissions counter. Your forms will be re-enabled only after your counter refreshes, which is on the first day of the succeeding month. If waiting is not an option, you may upgrade your account to either a Premium or Professional package to enjoy higher limits.

    Since I can see that you are indeed a new Jotform users, I will reset your ssl submissions so that your forms will not be disabled. Please be reminded that we can do this only once per user.

    Anyway, make sure that you do not use https in your forms. Also, keep the secure form checkbox unchecked when getting your Embed Form codes.


    Hope I was able to shed some light into your question. Feel free to ask around the forum if you have other queries or concerns. Thank you!


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    Answered by Jes46297 on July 14, 2011 at 03:07 PM

    Ok thanks Neil. Jes  Question 1 So I went over the quota by checking the secure embede form box. each time i tried to paste the code. thus i reached the 10 ssl limit is this what occured. ? Question 2. If i had not checked the secured  ssl box for the embed form or any souurse code. I would have been able to submit the regular submission quota. In other words what constitutes a regular submission. I don't want to make this mistake in the future?


    Question 3 Don't use https in my forms- could you explain that also 


    thanks in advance Neil


     newbie   Jes

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    JotForm Support

    Answered by NeilVicente on July 14, 2011 at 03:13 PM


    You are correct with both Question 1 and 2.

    What I mean with not using https is, if for example you want to share the form's direct link (by getting it from the Preview screen).



    Just copy the url as it is and do not add an s in the http so that you will not incur any secure submission.


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    Answered by Jes46297 on July 14, 2011 at 04:05 PM
    Thanks for your proffessionalism Neil