- pheAsked on March 03, 2014 at 11:24 AM
In my form, several of the required fields glows red before you try to fill them as if they were skipped. How do I fix it?
- JotForm SupportBDAVIDAnswered on March 03, 2014 at 12:36 PM
- pheAnswered on March 03, 2014 at 03:20 PM
Thanks for the quick reply.
I do not think I explained myself right
The problem is that the required fields react as if I'm about to jump over the fields before I get to them
- EliezerNAnswered on March 03, 2014 at 04:50 PM
I was able to reproduce the issue from my side. So, I cloned your form to test it from closer.
So, since I noticed that the URL of the form was set to secure mode I started by changing it to nonsecure mode:
As you can see, the form works correctly while using the non-secure mode. Despite of the deeper in vestigation I did to find what was causing the issue while using the Secure mode of the form I was unable to get any useful result, so I has forwarded this issue to our next level support so that they can help us to find a prompt soltion.
In the mean time we recommend you to use the nonsecure mode of yoru form: http://www.jotformeu.com/form/40491951011345
We will inform you in this thread once this issue is resolved.
- pheAnswered on March 03, 2014 at 04:56 PM
Thanks EliezerN I look forward to hear from the next level support.
- JotForm FounderaytekinAnswered on March 04, 2014 at 05:07 AM
I was going to escalate this to one of our developers. But, I just tested your form on a few browsers (include Safari) and the problem does not happen to me. Have you resolved the issue? Maybe it was an issue on our end it is fixed already?
- email@example.comAnswered on March 04, 2014 at 07:15 PM
I am having the same problem, if it's secure or not.
Seems to be only for radio buttons but i have some at the start of the form that don't come up with the problem and but later in the form they show in red even before you have had the change to make a selection
- CesarAnswered on March 04, 2014 at 09:23 PM
Kindly create a new thread so that we may assist you better. And to avoid any confusions with what is being discussed here. As we are working on one issue per thread. Thank you.
Link to create new thread:
- firstname.lastname@example.orgAnswered on March 04, 2014 at 10:03 PM
it's exactly the same issue and my experiances might help you narrow down what the issue is....
- JotForm SupportEltonCrisAnswered on March 05, 2014 at 01:05 AM
Thanks for your reply. The issue has been assigned to our developers already, FYI.
We request you to please open a new thread with more details about your report including the form URL from where the issue is occurring for us to check if it does happen on our end. We will then check and troubleshoot what causes this error specifically on your form and provide you an actual fix or a temporary solution if necessary.
Thanks for your understanding. You can start a new thread here: http://www.jotform.com/answers/answer.php?