Forms are not reaching email recipients

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    elkviewweb
    Asked on March 03, 2014 at 12:12 PM

    Hi our forms are no longer reaching email recipients, nothing has changed nor have firewalls changed on our end, they just quit coming in.

     

    Account is elkviewweb

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    Carina
    Answered on March 03, 2014 at 01:07 PM

    I checked your email we**as**r@e**v**ww**.net and it was IN the bounce list:

    Reason(s) : smtp;550 5.1.0 sender rejected. IB504 - 205.201.136.36.36

    I removed it, so now you should receive the notifications. To prevent email bounces you can add our email addresses to your contacts, whitelist our domain names or change the sender email:

    You can consult our guides for more details:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/238-How-to-Add-a-Sender-Address

    If you need more assistance feel free to contact us.