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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are not reaching email recipients

    Asked by elkviewweb on March 03, 2014 at 12:12 PM

    Hi our forms are no longer reaching email recipients, nothing has changed nor have firewalls changed on our end, they just quit coming in.

     

    Account is elkviewweb

    Page URL:
    http://www.elkviewweb.net/contact.html

    email email recipients
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    Answered by Carina on March 03, 2014 at 01:07 PM

    I checked your email we**as**r@e**v**ww**.net and it was IN the bounce list:

    Reason(s) : smtp;550 5.1.0 sender rejected. IB504 - 205.201.136.36.36

    I removed it, so now you should receive the notifications. To prevent email bounces you can add our email addresses to your contacts, whitelist our domain names or change the sender email:

    You can consult our guides for more details:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/238-How-to-Add-a-Sender-Address

    If you need more assistance feel free to contact us.