What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Calculate Field Option No Longer Available

    Asked by simplebaby on March 03, 2014 at 02:49 PM

    What happened to the calculate field option? It has been in and out of existence for a couple days now. I had my form all setup on Feb 20. Went to make a change on Feb 28 and could not because the Calculate Field screen had changed and would not allow me to change anything. Today the whole option was gone and my form no longer calculates at all. I was able to get the form to bring up the Calculate Field option once but no more. I have tried cloning the form. I have tried a new form. I have tried a new browser. Nothing.

    Page URL:
    http://form.jotform.us/form/31697932075160?

    calculate field new form all and
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    Answered by simplebaby on March 03, 2014 at 02:56 PM

    Also my formula was a simple addition calculation nothing crazy. 

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    JotForm Support

    Answered by TitusN on March 03, 2014 at 03:46 PM

    Sorry about that.

    It has now been converted to a form field - and you need to add it to the form to calculate results.

    It launches using the wizard into an intuitive new interface:

    Here's a quick guide to get you up to speed.

    We apologize for the inconvinience of the upgrade, and let us know if you hit a bump.

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    Answered by simplebaby on March 03, 2014 at 03:54 PM

    Great. The new wizard won't let me scroll for longer formulas. :/

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    JotForm Support

    Answered by TitusN on March 03, 2014 at 04:32 PM

    Oh My,

    Seems you're right.

    I've notified our developers, and we will update this thread once its fixed.

    Thank you for your patience.

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    Answered by MarkPutt on March 03, 2014 at 04:42 PM

    This is pretty useless so far.  It only finds fields I DON'T need to calculate.

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    Answered by simplebaby on March 03, 2014 at 04:48 PM

    Thanks for your help @TitusN. In the interrum I just made a couple hidden fields. It would be helpful if we were able to copy the contents of those fields later to consolidate. 

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    Answered by Tigrislyn on March 14, 2014 at 12:14 PM

    Okay, saw this thread and now I am a little frustrated.  I understand that this may help in the future, but now I cannot use any of the fields that I already had and need to calculate.  This means that I need to delete the fields I created, create new ones, AND change ALL the conditions I have on my form?!?!?

    This is frustrating when you have to use this one widget over and over again and cannot use any of the other fields in the form creator.

    So I guess now all the "Form Tools" are completely useless when needing to "calculate" something? 

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    Answered by EliezerN on March 14, 2014 at 03:25 PM

    @Tigrislyn

    We will be more than glad to forward your suggestions to our dev team so that they can consider your request. Just please open a new thread here: http://www.jotform.com/answers/answer.php

    Then we will be happy to submit any suggestion regarding to the calculation widget you have.

    Thanks