What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't log in

    Asked by Deana Betts on July 14, 2011 at 04:48 PM

    I am trying to log in to update my form and I can not get in. I tried having it email me my password, but I never get it. I believe the email address I used to log in is tvdo@twinvalley.net and the form I am trying to update is 3542147481. Can you help me access this form?

     

    Thank you!

    Page URL:
    http://www.jotform.com/form/3542147481

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 14, 2011 at 06:36 PM

    Hi,

    I have sent password reset instructions to your email address. Please check your inbox or your Spam/Bulk/Junk mail folder for the password reset email.

    Follow the instructions to regain access to your Jotform account. If you're still not receiving the reset email, please add these domains and IP addresses to your mail server's whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com

    Hope this helps.


    Neil