Form keeps reverting to a earlier version

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    Asked on March 03, 2014 at 04:53 PM

    I made changes to my annuity quote request form and saved them.  When I reopen the form an earlier version appears. This has to do with check boxes. I eliminated all but the first which I left blank. When opened again all three options are back. What am I doing wrong. I corrected it several times but it keepds happening.



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    Answered on March 03, 2014 at 05:22 PM

    Hello Steve,

    Sorry about that.

    I would reccomend the following:

    1. Try using a different browser this time - or clear the cache of your current browser

    2. Alternatively, use the form revision history feature and see if the changes you made can be reverted/implemented  with one click.

    Let us know how we can assist further.