What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My customers are complaning payments aren't processed on a "secure" system

    Asked by nchamber on March 03, 2014 at 05:55 PM

    Can you please explain how I can assure my customers are paying through a "secure" payment portal? 

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    JotForm Support

    Answered by EltonCris on March 03, 2014 at 06:10 PM


    First, may be know if you're using Secure Form (form URL with https://secure)? If you have embedded the form or share the URL with https:// protocol, any data filled on the form will be transmitted securely to Jotform server. If you're not using a secure form, please do so. This should correct the problem.

    Furthermore, when you use secure form, we'd suggest to embed it on a secure environment as well. Your site should support SSL too so users will see a secure indicator within their browser once the embedded form is viewed on the page. If not, then you can share the form URL with https:// protocol.

    Here's how to get your secure form URL or embed code.