My customers are complaning payments aren't processed on a "secure" system

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    Asked on March 03, 2014 at 05:55 PM

    Can you please explain how I can assure my customers are paying through a "secure" payment portal? 

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    Answered on March 03, 2014 at 06:10 PM


    First, may be know if you're using Secure Form (form URL with https://secure)? If you have embedded the form or share the URL with https:// protocol, any data filled on the form will be transmitted securely to Jotform server. If you're not using a secure form, please do so. This should correct the problem.

    Furthermore, when you use secure form, we'd suggest to embed it on a secure environment as well. Your site should support SSL too so users will see a secure indicator within their browser once the embedded form is viewed on the page. If not, then you can share the form URL with https:// protocol.

    Here's how to get your secure form URL or embed code.