What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your Email Notification is missing the comment fields. I do see that your email notification does not contain major customizations. I would suggest to remove your current email notification and add a new one.
Do let us know if the issue persists after trying this out. Thank you.
Screenshot missing comment fields on Email Notification:
Perfect! Thanks for the solid support!