Abrupt white screen when updating table submission on any 'Multiple Selection' column

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    5ivestarimpressions
    Asked on October 10, 2021 at 10:19 PM

    I have a form for managing a restaurant's event coordination, especially with things like custom entrée selections for upcoming events. Customers go on our website and inquire about renting our banquet room. The form asks very few questions like Name, Date, Time, What type of event, Additional info, etc. The form itself is basic to the client.

    When I look at the form via the Tables/Submissions view, I have added many extra columns which is only viewable by me. This is how I build out all the finer details of the event. Such as Desserts, Table Linen, Drink options, How many children attending, etc.

    I always enter my data into the records via the Submissions/Tables view. I have no problem entering data into any column with text input, phone #'s, date field, etc.

    The intermittent problem I have is with the "Multiple Selection" type of columns. I do have a few "Multiple Selection" columns which have up to 8 drop down boxes.

    Example: 'Appetizers'. Then dropdown box #1 choices are
    Crab Balls - 1 Dozen
    Crab Balls - 2 Dozen
    Crab Balls - 3 Dozen
    etc.

    When I click into this field and select an option from the dropdown box and then click outside of the area or if I click to the next column, I get an abrupt white screen that doesn't do anything. Almost like a crash. It just sits there.

    This also happens if I select an option from the dropdown box and press "Tab" button on keyboard or even "Enter" to make the selection. Anytime I try to leave that field/column, the jotform session crashes to white screen. See my steps and screenshots below:


    1.) I click into the "Multiple Selection' type column Appetizers (Hot), which has several dropdown boxes available.
    1633917586_61639a92229c1_jf1.jpg

    2.) Then I click on the 'Crab Balls' dropdown box and select a quantity (Ex: 4 Dozen)
    1633917632_61639ac09ccc7_jf2.jpg

    3.) Then I click off of the 'Crab Balls' dropdown box within the column and you can see that my selection is there, as it should be.
    1633917706_61639b0a08df0_jf3.jpg

    4.) Since no other appetizers are needed, I'm about to click off of this active column. So I go to click around where the red 'X' is, with the mouse cursor/arrow.
    1633917826_61639b82d8eeb_jf4.jpg

    5.) Then this happens right after I click. The entire jotform browser window is white and unusable. Then I'm forced to reload the page (F5).
    1633917944_61639bf852687_jf5.jpg
    The only thing I can do to circumvent this is to create a new row and above or below and just copy/paste all the data from the old row to a new row. This is tedious. Any idea why this keeps crashing on me?

  • Profile Image
    Yau_C
    Answered on October 11, 2021 at 01:17 AM

    Hi,

    I managed to recreate the issue you described:1633929413_6163c8c588892_

    1633929379_6163c8a359cbe_

    I need to escalate this to our backend team to investigate. Our apologies for the inconvenience caused.

  • Profile Image
    5ivestarimpressions
    Answered on October 21, 2021 at 05:29 PM

    Is there any update on this?

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    Jong_P
    Answered on October 21, 2021 at 09:03 PM

    Hi,

    We sincerely apologize for the inconvenience.

    We still haven not heard anything from our back-end team about this issue.

    We will notify them again with the "important" priority and get back to us as soon as possible.

    Once again, we would like to ask you to allow us a little more time so that they can provide us some solution.


  • Profile Image
    5ivestarimpressions
    Answered on November 08, 2021 at 09:22 PM

    Can you please give me a status update? This is continuing to happen and is very time consuming to rebuild each record.

  • Profile Image
    Yau_C
    Answered on November 08, 2021 at 10:24 PM

    Hi,

    Our backend team is still working on it. They will reply you in this thread once it's fixed.

    Our apologies for the delay.

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    5ivestarimpressions
    Answered on January 24, 2022 at 02:15 PM

    This has been driving me crazy. I'm constantly recreating these records daily. I'm managing close to 100 events now.

  • Profile Image
    Samuel_Ray
    Answered on January 24, 2022 at 05:30 PM

    Hi there,

    We sincerely apologize for any inconvenience caused. This is not the experience that we want you to have and we are doing everything we can to resolve this as soon as possible.

    At the moment, we still have not received any response from our developers about this issue. We apologize if it's affecting your forms and we can assure you that our team is working as fast as possible. I'll be sending them a follow-up regarding this to ask for a resolution. Rest assured that as soon as we hear back from them, you'll be the first to know.

    Again, apologies for the inconvenience. We appreciate your understanding and patience in this matter. Thank you!

  • Profile Image
    Scott
    Answered on January 25, 2022 at 12:35 PM

    Hey 5ivestarimpressions,

    This issue should be fixed now.

    Can you please give it a try and let us know?

    Sorry for the delay, no excuses. Thanks for your patience.

    Please let us know if you ever need anything else.

    Cheers!