Account update pending..?

  • Profile Image
    vojtechkotekmr
    Asked on March 04, 2014 at 10:56 AM

    Hi!

    I've upgraded my account to the Premium status yesterday, but it has still not been updated. How long is 'shortly'? I urgently need the upgraded account by tomorrow! Thank you.

    Kind regards,

    Vojtech

  • Profile Image
    jedcadorna
    Answered on March 04, 2014 at 12:14 PM

    Hello,

    Thank you for contacting us.

    Upon checking your account I can see that you have paid your subscription to vkotek and not the vojtechkotekmr account.

    I have cancelled and refunded the amount that was charge to you please re-upgrade using this link http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=vojtechkotekmr.

  • Profile Image
    vojtechkotekmr
    Answered on March 04, 2014 at 02:24 PM

    Thank you for the helpful and quick response!