What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account update pending..?

    Asked by vojtechkotekmr on March 04, 2014 at 10:56 AM


    I've upgraded my account to the Premium status yesterday, but it has still not been updated. How long is 'shortly'? I urgently need the upgraded account by tomorrow! Thank you.

    Kind regards,


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    Answered by jedcadorna on March 04, 2014 at 12:14 PM


    Thank you for contacting us.

    Upon checking your account I can see that you have paid your subscription to vkotek and not the vojtechkotekmr account.

    I have cancelled and refunded the amount that was charge to you please re-upgrade using this link http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=vojtechkotekmr.

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    Answered by vojtechkotekmr on March 04, 2014 at 02:24 PM

    Thank you for the helpful and quick response!