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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    PayPal page does not load after entering security code word

    Asked by norsen on March 04, 2014 at 02:06 PM

    I have this page that has 4 separate forms separated by tabs within a WordPress page.

    The forms function and I fill out the form and get taken to the security code entry page where I enter the security 'word' and submit, after which it should and has before taken me to the PayPal page to pay, however this time it just takes me to a blank page and nothing loads. See attached screen shot.

    http://assisttexas.org/member-registration/  is website with forms

    https://submit.jotform.us/server.php is website where user is taken after clicking paypal button and submitting security 'word'.


    Thanks for your help.

    Page URL:

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    JotForm Support

    Answered by Mike_T on March 04, 2014 at 04:22 PM

    Thank you for contacting us.

    The captcha step is being added due to multiple embedded forms on your web page.

    Is there any way that you can use an iFrame embedding codes instead of the form sources? It should fix that captcha security word.

    On the other hand, I was not able to reproduce the blank page issue. I have used two browsers, and I was properly redirected to the PayPal payment pages.

    Please try to clear your browser cache and cookies to see if that makes any difference.

    If you need any further assistance, please let us know.