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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Header Image isn't showing up in Autoresponder Emails

    Asked by IndySOW on March 04, 2014 at 02:35 PM

    On our forms "Application" and "Nomination," the header image shows up fine on the JotForm template, but when it is actually emailed out to Outlook and Gmail, the header image is blank. The footer image, however, shows up fine in both email inboxes. Can you assist?

    Page URL:
    http://jotform.us/form/40434897432156

    Screenshot
    Emails JotForm email template and
  • Profile Image
    JotForm Support

    Answered by TitusN on March 04, 2014 at 04:27 PM

    Thank you for contacting us.

    I checked your form - this is because of the img height attribute you have set on the image as 'auto'

    Just remove it and leave it blank - it will default to auto.

    Let us know if this helps.

  • Profile Image

    Answered by IndySOW on March 04, 2014 at 04:50 PM
    It worked! Thank you so much!
    ...
  • Profile Image

    Answered by IndySOW on March 05, 2014 at 03:50 PM
    I’m sorry, but the image worked in our email inbox yesterday, but is not showing up today. I’ve removed “auto” from the height box. Any other suggestions?
    Thanks you,
    Sarah Matlock
    Project Manager
    School on Wheels
    2605 East 62nd Street
    Suite 2005
    Indianapolis, IN 46220
    p 317.202.9100
    f 317.205.9615
    www.indyschoolonwheels.org
    sarah@indysow.org
    [cid:image001.gif@01CF3889.CCBB84B0][cid:image002.gif@01CF3889.CCBB84B0]
    This February, Share the Love with School on Wheels! Find out more!
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on March 05, 2014 at 04:04 PM

    Hello Sarah,

    That is quite strange -

    I tested your form and the autoresponder seems to deliver the header image as expected:

    Please try creating a new autoresponder and see if the issue persists - this could be related to your form cache - which you may want to clear once in a while.

    Let us know if this helps.

  • Profile Image

    Answered by IndySOW on March 10, 2014 at 10:40 AM
    Thank you!
    May have just been the cache as you said.
    I appreciate all of your help and timely responses!
    Sarah Matlock
    Project Manager
    School on Wheels
    2605 East 62nd Street
    Suite 2005
    Indianapolis, IN 46220
    p 317.202.9100
    f 317.205.9615
    www.indyschoolonwheels.org
    sarah@indysow.org
    [cid:image001.gif@01CF3C4C.863A6A30][cid:image002.gif@01CF3C4C.863A6A30]
    This February, Share the Love with School on Wheels! Find out more!
    ...