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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need a update to a Premium Account ...

    Asked by akuthilfe24 on July 15, 2011 at 02:45 AM

    Hallo from Germany,


    i will update to a premium account and i want to pay with paypal and i have dont a credit card by paypal. how can i pay the premium update?


    thanks for the answer


    best regards


  • Profile Image

    Answered by brx250 on July 15, 2011 at 03:44 AM

    Hi Marcus,

    Thank you for using JotForm.

    You can upgrade your account through different payment gateways including Paypal. During the payment process, JotForm will redirect you to PayPal's website and there you'll be opted to create a new account. I've attached some illustrations and hope this will be helpful.

    By scrolling down on the form builder, click "Account Settings".



    Click on the "Upgrade To Premium" button.



    Choose your upgrade.


    Select your plan and payment method.




    You will then be redirected to PayPal's Website. And if you don't have any PayPal account, you can opt to create a new account.


    If you have further concerns, please feel free to contact us.

    Albert | JotForm Support
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    Answered by akuthilfe24 on July 15, 2011 at 04:01 AM


    thanks for the fast answer.

    I have a paypal account and a use this account about 5 years and i pay all over my bank. i use not a credit card by paypal. paypal told me that i can only pay with a credit card?!?! i dont understand this.

    Pappal says: "For this Payment can i not use payment made by direct debit"

    And now?

    best regards


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    JotForm Support

    Answered by NeilVicente on July 17, 2011 at 01:41 AM


    Can you please reply to this thread with the exact text in the error message that was displayed by Paypal when you try to upgrade your account? If possible, include a screenshot as well.

    This is so we can investigate what's causing the payment to be declined.

    As we are very eager to help you upgrade your account, we will be waiting for your responses. Let us know if there's anything else you'd like to add about this issue. Thank you and have a great day!


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    Answered by akuthilfe24 on July 17, 2011 at 02:56 AM

    Hi Neil,

    I am sending you the attached screen shoot of Paypal. Unfortunately, in German:)

    Wish you a great day.



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    Answered by allanftd on July 17, 2011 at 04:49 AM

    Hello Marcus,

    We apologize but we can't understand the screenshot :( However, we suggest that since it is an issue about your Paypal account and it is an error message from Paypal, please contact Paypal Support so that they can assist you with this issue. If there's anything else that we can help you with, please do not hesitate to contact us again. Keep us posted!

    Thank you for your patience and enjoy your Sunday!


  • Profile Image

    Answered by akuthilfe24 on July 17, 2011 at 05:08 AM


    I've already contacted paypal last Friday and am waiting for a response. Thank you for the quick and good support.

    Still nice Sunday