I need a update to a Premium Account ...

  • Profile Image
    Asked on July 15, 2011 at 02:45 AM

    Hallo from Germany,


    i will update to a premium account and i want to pay with paypal and i have dont a credit card by paypal. how can i pay the premium update?


    thanks for the answer


    best regards


  • Profile Image
    Answered on July 15, 2011 at 03:44 AM

    Hi Marcus,

    Thank you for using JotForm.

    You can upgrade your account through different payment gateways including Paypal. During the payment process, JotForm will redirect you to PayPal's website and there you'll be opted to create a new account. I've attached some illustrations and hope this will be helpful.

    By scrolling down on the form builder, click "Account Settings".



    Click on the "Upgrade To Premium" button.



    Choose your upgrade.


    Select your plan and payment method.




    You will then be redirected to PayPal's Website. And if you don't have any PayPal account, you can opt to create a new account.


    If you have further concerns, please feel free to contact us.

    Albert | JotForm Support
  • Profile Image
    Answered on July 15, 2011 at 04:01 AM


    thanks for the fast answer.

    I have a paypal account and a use this account about 5 years and i pay all over my bank. i use not a credit card by paypal. paypal told me that i can only pay with a credit card?!?! i dont understand this.

    Pappal says: "For this Payment can i not use payment made by direct debit"

    And now?

    best regards


  • Profile Image
    Answered on July 17, 2011 at 01:41 AM


    Can you please reply to this thread with the exact text in the error message that was displayed by Paypal when you try to upgrade your account? If possible, include a screenshot as well.

    This is so we can investigate what's causing the payment to be declined.

    As we are very eager to help you upgrade your account, we will be waiting for your responses. Let us know if there's anything else you'd like to add about this issue. Thank you and have a great day!


  • Profile Image
    Answered on July 17, 2011 at 02:56 AM

    Hi Neil,

    I am sending you the attached screen shoot of Paypal. Unfortunately, in German:)

    Wish you a great day.



  • Profile Image
    Answered on July 17, 2011 at 04:49 AM

    Hello Marcus,

    We apologize but we can't understand the screenshot :( However, we suggest that since it is an issue about your Paypal account and it is an error message from Paypal, please contact Paypal Support so that they can assist you with this issue. If there's anything else that we can help you with, please do not hesitate to contact us again. Keep us posted!

    Thank you for your patience and enjoy your Sunday!


  • Profile Image
    Answered on July 17, 2011 at 05:08 AM


    I've already contacted paypal last Friday and am waiting for a response. Thank you for the quick and good support.

    Still nice Sunday