Paypal processing to restrict shipping charges.

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    Asked on March 04, 2014 at 04:28 PM

    Re opened after removing from an existing thread. 

    I would like to have solution by having something like a check box prior to going to the paypal process form which would determine whether to apply the shipping charges or not to.

    The majoity of items will get shipped but on the occassion where a customer wishes to collect the goods I need this option.

    Here is a description of a current workaround I am planning to use, but obviously this incurs multiple maintenance to keep things in line.

    I have done 3 things.

    1. I have created a quotation form using paypal products that have shipping charges configured, I have set up this form to point to the paypal sandbox so the user can run through and see a grand total including the shipping charges.

    2. I have then created two further forms for ordering, one with a paypal products set up that has shipping charges and another that has the same paypal products without shipping charges.

    3. I have created a page on the web site that gives to customer the option to order with or without shipping charges and they are taken via the appropriate form.

    Sorry I don't currently have a web link to the site as its under construction on a local host.

    I hope this makes sense.




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    Answered on March 04, 2014 at 07:00 PM

    I think your solution is very clever.  Having 2 separte forms with and without shipping cost should do the trick

    Now, all you need to do  in order to get the user delivered to the indicated form, you should apply conditional logics on thank you pages,  to the main form, you must choose the option:

    Change Thank You URL after submission

    The create the conditonal so that when someone requests the shipping, it redirect to the shipping page where the form is embeded, this way:

    If Checkbox (shipping cost) field IS FILLED

    THEN redirect to


    You must click on SAVE, then create a new conditional for the case when the Shipping cost checkbox is EMPTY

    You must put the URL where the second form (with no shipping cost) is embedded.

    I hope this helps


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    Answered on March 04, 2014 at 07:48 PM

    Hi Jeanette

    Thanks for this, although interesting and would certainly work I have already built those condition via a separate web page. What I am looking for is the option being built into the paypal set up area that would add the option as a check box within the paypal section of the form. Then would take the appropriate action as it processes through to paypal. Therefore I would only need to create one paypal form and therefore not having to duplicate maintenance.

    Something like an option to display shipping costs preference where the box needs to be checked to prevent shipping charges being applied. With the additional facility for custom text to be entered.

    I was told by one of your support staff that if I raised this as a separate ticket he would arrange for a developer to investigate.

    Thank for the help



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    Answered on March 04, 2014 at 09:49 PM

    At this moment I have raised a ticket in regards to the request you have made. Unfortunately I am unable to provide an ETA on when the Dev Team may have any updates on this, nor can I promise this request will be implemented. Nevertheless, the Dev Team will review your request and they will evalutate the feasibility of developing such feature. Once there is any update from their end, you will be notified through this thread. Thank you.

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    Answered on April 17, 2014 at 04:27 AM

    Hello Jim,

    We have just implemented shipping discount through the use of coupons. This can be a perfect solution to your needs.

    Add a note to your form that says something like "Use coupon PICKUP if you are picking up the item".

    Your coupon configuration should then be like this:

    Please try it and let us know if you're having problems.


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    Answered on April 17, 2014 at 04:50 AM



    Thanks for the feedback, it looks very interesting. I have moved on from that project but will revisit it and try out the new functionality and let you know what I think.


    Many thanks



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    Answered on April 21, 2014 at 12:52 PM


    I have now tested this out and it works great, bit fiddly to apply the full discount as I would have personally applied 100% but realising you did it using fixed amounts I got it to work.

    Just as a note I have been using a WordPress Paypal plugin recently whereby they allow a form to be set up so that it automatically adds a percentage processing fee e.g. 3.4%, to the total order value. Any thoughts on how I could apply something similar in within Jotform? or is this another change request?



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    Answered on April 21, 2014 at 02:43 PM

    Hi Jim,

    I tested it as well and it's working great here. If you have problems with this new function, please create a new thread.


    I moved your last inquiry to this link: Please kindly check for our reply.