What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please cancel my premium account

    Asked by artemis2811 on July 15, 2011 at 02:53 AM

    hi there, can you please cancel my premium account? My username is artemis2811.

    I found already an instruction with downgrade or with login into my paypal account to downgrade it by myself but this doesn't work. Please just downgrade it for me.



  • Profile Image

    Answered by allanftd on July 15, 2011 at 04:05 AM

    Hi C,

    Since you are subscribed through PayPal, here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for choosing JotForm.


  • Profile Image

    Answered by allanftd on July 15, 2011 at 05:10 AM

    Thanks for your prompt feedback artemis2811. We'd really like to help you with your request, but we do not have access to your Paypal account. You must use your Paypal username and password and as such, it is you who can perform the steps inside your Paypal account. Sorry but we do not encourage sharing of sensitive information for security reasons.

    If need assistance finding the last payment in your Paypal account, kindly contact Paypal support:


    We appreciate your patience and understanding.



    In response to:

    I cannot find my last payment in PayPal!!!! Is it not market with jotform??

    Please just cancel my account, is this so hard???