- heathers11Asked on July 15, 2011 at 03:12 AM
I created a secure form and tested it. The test works and sends the test email to my email address. But when I try to use the actual form with information filled in it says "please wait" for a while and then goes back to the form - no thank you message. It does not email the form to me. Some of my applicants have tried it unsuccessfully and I have tried it myself in Firefox and IE but no luck. Please help. The form is https://www.jotform.com/form/11935158132
- heathers11Answered on July 15, 2011 at 04:13 AM
I see that someone has submitted a test form in response to my post. I got the test but the problem seems to be that when all the fields are filled it does not work. I have had another client tell me that it is not working since I posted the above question. Is it possible that I have some field corrupted that is preventing the form from submitting when that field is filled out?
- JotForm SupportNeilVicenteAnswered on July 15, 2011 at 11:37 PM
Are you using the form as stand-alone or did you have it embedded in a webpage? I tested your form as standalone but didn't have any problems like the one you have described. I am pretty sure you have received the email notification for the test submit I made, in which I have filled out all the form fields.
If my hunch is correct, you have embedded the form somewhere, and the embed codes that you used are not suitable for the platform that you were using to build your webpage. Use iframe codes to embed your form instead.
To get your form's iframe codes:
1. Go to Setup & Embed tab
2. Click Embed Form
3. Click iFrame
4. Copy the codes provided in the succeeding screen
If this does not help, please include the url of the exact page where the form is embedded so we can inspect the page itself and find out the root cause of your problem.
We're looking forward to your response. Thank you and have a nice weekend!
- heathers11Answered on July 16, 2011 at 03:02 AM
I have not embedded the form at all, I have been sending the link by email:
It does seem to be working in browsers other than Internet Explorer, so I have asked my clients to use a different browser or fill out the form and print and scan a copy and send it to me by email.
This is an SSL form. When I submit it using IE, the submit button says "please wait" for about 60 seconds and then goes back to the form without submitting it.
Thanks for your help.
- JotForm SupportNeilVicenteAnswered on July 16, 2011 at 11:30 PM
After doing some testing and a couple of trial and errors, I discovered that you have inserted a form html tag in the free text (html) field in the upper part of your form which causes it to not submit.
I don't understand why you have that form tag and what its purpose is, but obviously, it has made your form unusable for your applicants and have caused a lot of headaches for you and your users.
Please remove that tag to make your form usable again, and refrain from adding html tags whose functions you aren't really sure of.
I hope that I was able to help in the smallest way possible. Let us know if there's anything else you need to have assistance with. Thanks and have a great day!
- heathers11Answered on July 17, 2011 at 02:06 AM
I copied that text from an old form and I must have copied the HTML from that old form as well without seeing it. Thank you so much for finding that.
The form was working in browsers other than Internet Explorer, but now it is working in IE as well. I am so sorry for causing you so much trouble in finding my mistake.
- JotForm SupportNeilVicenteAnswered on July 17, 2011 at 02:10 AM
No worries heather. Glad I was of help. Feel free to ask around if you have other questions in mind. Our support team members are very much eager in helping you make the most out of your Jotform account.