What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscriptions are renewed automatically?

    Asked by atimelesstouch on March 04, 2014 at 09:03 PM

    When I make a monthly subscription I wanted to know...

    1. will the amount be charged monthly without me having to do anything?

    2. Will the date of the fee come out the date they signed up?

    monthly subscription
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 04, 2014 at 10:10 PM

    Hello atimelesstouch,

    1. will the amount be charged monthly without me having to do anything?

    Yes, our payment processing partner will try to charge your card automatically every month on the date of renewal. Subscriptions are set to auto renew. Please be noted that you can upgrade or downgrade your account anytime.

    2. Will the date of the fee come out the date they signed up?

    Yes usually it is the day on which you made the subscription payment. If the charge is not successful, our payment processing partner doest try it for next few days. If the payment is not successfully, accounts are automatically downgraded.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by atimelesstouch on March 04, 2014 at 10:17 PM

    I was speaking of the forms that I make on my website for my clients and managing their subscriptions not my subscription to jotforn

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    JotForm Support

    Answered by ashwin_d on March 04, 2014 at 11:31 PM

    Hello atimelesstouch,

    Do you mean to say the subscriptions of payment question / integration. I believe the same process is applicable with payment question as well. The amount will be charged monthly unless you have configured it otherwise for recurring payment option. You have a lot of options available like daily / weekly / Bi-weekly / monthly and few more. Please check the screenshot below: 

    The following guide should help you:  https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option

    Do get back to us if you have any questions.

    Thank you!