What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Jotform has server problems? - Missing data on email notification

    Asked by rehealth on March 05, 2014 at 02:44 PM


    I use several jotforms on my site and generally, it works fine. Sometimes I get errors when trying to access a form right after I've edited it, but the problem doesn't usually last.

    These last few days, I got a few complaints regarding notification emails. We get notifications with some MANDATORY fields of data missing. I checked the jotform inbox and all the submissions are complete, but somehow, we get the emails incomplete. I also noticed some emails are sent without the proper formatting, so I assume this is a server issue on your end.

    Is there a way to solve this? Will paying for a monthly subscription fix this problem? Thanks.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 05, 2014 at 04:19 PM

    Thank you for contacting us.

    As far as I know, we are not facing any major issues at this moment. Please note that missing data might be related to incorrect field {tags} on Email Notification template. Your Email Notification templates look fine, so I hope that the issue is fixed.

    If reproduce the problem again, please update this thread.