Jotform has server problems? - Missing data on email notification

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    Asked on March 05, 2014 at 02:44 PM


    I use several jotforms on my site and generally, it works fine. Sometimes I get errors when trying to access a form right after I've edited it, but the problem doesn't usually last.

    These last few days, I got a few complaints regarding notification emails. We get notifications with some MANDATORY fields of data missing. I checked the jotform inbox and all the submissions are complete, but somehow, we get the emails incomplete. I also noticed some emails are sent without the proper formatting, so I assume this is a server issue on your end.

    Is there a way to solve this? Will paying for a monthly subscription fix this problem? Thanks.

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    Answered on March 05, 2014 at 04:19 PM

    Thank you for contacting us.

    As far as I know, we are not facing any major issues at this moment. Please note that missing data might be related to incorrect field {tags} on Email Notification template. Your Email Notification templates look fine, so I hope that the issue is fixed.

    If reproduce the problem again, please update this thread.