API Daily Limit

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    DrFerro
    Asked on October 13, 2021 at 10:50 AM

    Hello,

    We have a webhook setup in which our server side receives data upon this jotform submission:

    https://www.jotform.com/tables/212075617215046

    Which is called "Active: Betr Health Intro Call Script"

    At times, we have instances of failed fetch logs for form submissions on our server side indicating we were unable to capture that form submission.

    Is there any API limitations that Jotform has currently?

    Thank you

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    Anthony_Evans
    Answered on October 13, 2021 at 11:23 AM

    Howdy DrFerro,

    I understand that you're seeing failed fetches, and you have a Webhook set up. I apologize for any misunderstanding but the Webhook should automatically send a request to your server upon submission, you shouldn't need to request anything. Could you please provide more information about this issue?

    The API limit for the Silver subscription is 50,000 calls per day. This limit is reset daily at Midnight (EST).

    Thank you for your patience and understanding!

  • Profile Image
    DrFerro
    Answered on October 13, 2021 at 02:52 PM

    We do need to request more data because the webhook request doesn’t contain the full data set that we would get from making the API request, which is why we are making API calls.

    Thank you for the information, appreciate it.

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    Anthony_Evans
    Answered on October 13, 2021 at 03:59 PM

    Hello again,

    I understand that the get requests are being made after the webhook comes in. Thank you for that clarification.

    Please let us know if there's anything else we can assist you with!

  • Profile Image
    DrFerro
    Answered on November 02, 2021 at 09:30 PM

    Anthony, we have reports of this jotform being submitted https://www.jotform.com/tables/212075617215046

    where we do not see submissions in the jotform system for the ID's. How can we see errors of jotforms that have been submitted not being received by the jotform system?

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    Yau_C
    Answered on November 02, 2021 at 11:53 PM

    Hi,

    Can you provide us the submission ids of these missing submissions?

    If not, please provide:

    • intended recipient of notification email
    • time and date of these submissions

    We will then be able to trace it for you.

    Thank you.