How to transfer emails

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    cspcasey
    Asked on October 13, 2021 at 01:00 PM

    Hi There,

    I am trying to get my email cherice@counseling-pdx.com added as the main email for this account as I have taken over the previous employees position. When I go to change it in "Update Account and General Information" it lets me save and then never sends me an email to confirm. I've tried it multiple times and they aren't being sent to my spam folder either. Hoping you can help!


    Thanks,
    Cherice Cooley

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    VincentJay
    Answered on October 13, 2021 at 02:08 PM

    Hello,

    I checked your account and it is HIPAA compliant. Unfortunately, you cannot change your account username or email address registered to it unless you cancel the HIPAA on your account.

    I hope this information helps.

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    cspcasey
    Answered on November 08, 2021 at 11:40 AM

    Hi There,

    We need to remain HIPAA compliant for our business. Do you mean cancel the HIPAA, change the password, then reauthorize the HIPAA?

    Thanks,

    Cherice

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    VincentJay
    Answered on November 08, 2021 at 12:50 PM

    Hello,

    Sorry for the confusion.

    You can change your email address account in the Profile Page: https://www.jotform.com/myaccount/profile

    then never sends me an email to confirm. I've tried it multiple times and they aren't being sent to my spam folder either. 

    Are you referring to the email alert? (notification emails) If yes, you need to manually edit the email recipient (previous account email address) and replace it with a new email or you can delete it and add a new notification email that will automatically add your new email address.

    Here's a guide: https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email

    Unfortunately, you cannot change your account username because it is tied/connected to the HIPAA compliant account.