What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank you forms are not working on any of my pages.

    Asked by MarkPutt on March 05, 2014 at 05:28 PM

    Hi.  None of the Thank you forms are working on my forms.



    Here are the forms.




    Here are the live versions.  





    We needed to go live with this today but the thank you pages stopped working.


  • Profile Image

    Answered by Cesar on March 05, 2014 at 07:16 PM

    I have checked the forms embedded on your website. And they appear to be properly rendered. Yet I do see that your forms' Thank You Page settings are set to the Default Thank You Page.
    From my understanding you refer to missing a Custom Thank You Page, kindly elaborate if this was not the case.

    Do let us know if the issue persists after updating the Thank You Page URL.

    Thank you.


    Default Thank You Page Selected:


  • Profile Image

    Answered by MarkPutt on March 05, 2014 at 07:50 PM



    I could not get the custom thank you page or the default thank you page to appear.  I am willing to use either a custom one or a default page.  Whatever works.

  • Profile Image
    JotForm Support

    Answered by TitusN on March 05, 2014 at 09:22 PM

    Thank you for contacting us.

    Have you tried to get a fresh copy of your form's source code for your pages?

    This should resolve the redirect issu... let us know.