What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail notifications are not working on my form. Please help.

    Asked by TheCottageDorr on July 15, 2011 at 04:32 PM
    Page URL:
    E-mailnotificationsarenotworkingonmyform.Pleasehelp

  • Profile Image
    JotForm Support

    Answered by mliz on July 16, 2011 at 04:03 AM

    Hi,

    I tested the notification alert on one of your forms and checked the mail logs.
    The results showed that the email was sent out without any errors.
    Please check your spam or bulk folders of your email account. It may have been
    caught by the spam filters of your email provider.

    You can safelist jotform.com, add to your address book @jotform.com
    if it allows this kind of permissions.  Or noreply@jotform.com and jotform@jotform.com
    if it requires a specific email address

    For whitelisting, you can whitelist the following IP addresses:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    Hope this helps.

    Regards,
    Mliz