E-mail notifications are not working on my form. Please help.

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    TheCottageDorr
    Asked on July 15, 2011 at 04:32 PM
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    mliz
    Answered on July 16, 2011 at 04:03 AM

    Hi,

    I tested the notification alert on one of your forms and checked the mail logs.
    The results showed that the email was sent out without any errors.
    Please check your spam or bulk folders of your email account. It may have been
    caught by the spam filters of your email provider.

    You can safelist jotform.com, add to your address book @jotform.com
    if it allows this kind of permissions.  Or noreply@jotform.com and jotform@jotform.com
    if it requires a specific email address

    For whitelisting, you can whitelist the following IP addresses:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    Hope this helps.

    Regards,
    Mliz