Not getting email noticifation for 2 out of 3 email addresses

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    Asked on July 15, 2011 at 05:28 PM

    set up this form with 1 email notifiction going to 3 addresses,,

    only get emails a

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    Answered on July 16, 2011 at 03:49 AM

    Hi adability,

    Thank you for bringing this to our attention. Based on your message, I don't see any problem with the way you entered the email addresses since each email address is separated by a comma and a space. 

    The next thing I checked is our mail server logs. I queried all three email addresses in our logs and the results indicate that the notification was sent to all emails without any errors (stat = sent) although there may be some delay in delivery.

    Jul 15 18:47:52 ying sm-mta[26908]: p6FMlqgM026906: to=<>, ctladdr=<> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123526, [], dsn=2.0.0, stat=Sent (OK D2/DE-00539-893C02E4)

    Jul 15 17:48:12 monk sm-mta[17434]: p6FKBNIB017277: to=<>, ctladdr=<> (1002/1003), delay=01:36:49, xdelay=00:00:00, mailer=esmtp, pri=1023565, [], dsn=2.0.0, stat=Sent (OK ED/7C-23595-C95B02E4)

    Jul 15 18:47:52 ying sm-mta[26904]: p6FMlqen026902: to=<>, ctladdr=<> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123517, [], dsn=2.0.0, stat=Sent (OK 3F/4A-05423-893C02E4)

    Jul 15 17:16:04 monk sm-mta[7312]: p6FLG3Je007310: to=<>, ctladdr=<> (1002/1003), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=123505, [], dsn=2.0.0, stat=Sent (OK E7/66-09926-41EA02E4)

    Jul 15 18:47:52 ying sm-mta[26912]: p6FMlqRL026910: to=<>, ctladdr=<> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123522, [], dsn=2.0.0, stat=Sent (OK 45/D8-24154-893C02E4)

    Jul 15 17:48:08 monk sm-mta[17434]: p6FLG4kM007318: to=<>, ctladdr=<> (1002/1003), delay=00:32:04, xdelay=00:00:01, mailer=esmtp, pri=393510, [], dsn=2.0.0, stat=Sent (OK DA/7C-23595-795B02E4)

    I would first recommend that you wait for up to an hour since there could just be a delay in delivery of the emails. You may also find these links helpful: 

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!