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    Not getting email noticifation for 2 out of 3 email addresses

    Asked by adability on July 15, 2011 at 05:28 PM

    set up this form with 1 email notifiction going to 3 addresses

    contact@bumblebeehollow.com, info@adability.com, ron@bumblebeehollow.com

    only get emails a Info@adability.com

    Page URL:
    http://bumblebeehollow.com/contact.html

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    Answered by allanftd on July 16, 2011 at 03:49 AM

    Hi adability,

    Thank you for bringing this to our attention. Based on your message, I don't see any problem with the way you entered the email addresses since each email address is separated by a comma and a space. 

    The next thing I checked is our mail server logs. I queried all three email addresses in our logs and the results indicate that the notification was sent to all emails without any errors (stat = sent) although there may be some delay in delivery. 

    contact@bumblebeehollow.com

    Jul 15 18:47:52 ying sm-mta[26908]: p6FMlqgM026906: to=<contact@bumblebeehollow.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123526, relay=inbound.bumblebeeh...om.netsolmail.net. [205.178.149.7], dsn=2.0.0, stat=Sent (OK D2/DE-00539-893C02E4)

    Jul 15 17:48:12 monk sm-mta[17434]: p6FKBNIB017277: to=<contact@bumblebeehollow.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=01:36:49, xdelay=00:00:00, mailer=esmtp, pri=1023565, relay=inbound.bumblebeeh...om.netsolmail.net. [205.178.149.7], dsn=2.0.0, stat=Sent (OK ED/7C-23595-C95B02E4)

    info@adability.com

    Jul 15 18:47:52 ying sm-mta[26904]: p6FMlqen026902: to=<info@adability.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123517, relay=inbound.adability.com. [205.178.149.7], dsn=2.0.0, stat=Sent (OK 3F/4A-05423-893C02E4)

    Jul 15 17:16:04 monk sm-mta[7312]: p6FLG3Je007310: to=<info@adability.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=123505, relay=inbound.adability.com. [205.178.149.7], dsn=2.0.0, stat=Sent (OK E7/66-09926-41EA02E4)

    ron@bumblebeehollow.com

    Jul 15 18:47:52 ying sm-mta[26912]: p6FMlqRL026910: to=<ron@bumblebeehollow.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123522, relay=inbound.bumblebeeh...om.netsolmail.net. [205.178.149.7], dsn=2.0.0, stat=Sent (OK 45/D8-24154-893C02E4)

    Jul 15 17:48:08 monk sm-mta[17434]: p6FLG4kM007318: to=<ron@bumblebeehollow.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:32:04, xdelay=00:00:01, mailer=esmtp, pri=393510, relay=inbound.bumblebeeh...om.netsolmail.net. [205.178.149.7], dsn=2.0.0, stat=Sent (OK DA/7C-23595-795B02E4)

    I would first recommend that you wait for up to an hour since there could just be a delay in delivery of the emails. You may also find these links helpful:

    https://www.jotform.com/faq/#7
    https://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com 

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!

    JOTFORM SUPPORT