What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancellation

    Asked by Parachutemusic on March 05, 2014 at 08:28 PM

    Hi there,

    I cancelled our plan a few months ago (love the service, just no longer need subscription), but I've continued to be charged - have just cancelled subscription again, but wanted to make sure it was registered with you guys.

     

    Thanks

     

    L.

    cancellation love cancelled thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2014 at 10:22 PM

    Hello Parachutemusic,

    Upon checking your account, I found that you have downgraded your account successfully.  You will not be billed again, but your account will stay Premium until March 24, 2014 for the time you have already paid.

    Your forms are intact. We will not delete forms when someone downgraded the subscription to Free version. It's just your submission limit will go back to 100 per month and 100MB Storage.

    Upon taking a closer look at your account, I found that you have 98.60 MB of upload space utilization which is very near to your upload space allocation. Please delete some submissions with attachment to free up you upload space.

    Thank you!