Lost ability to edit Jotform form for website due to computer wipe

  • Profile Image
    Lewis Broad
    Asked on July 15, 2011 at 06:31 PM

    Our JotForm number is 11621217577

    By visiting the website http://ferryboatinn.net you will see how the form has been implemented on the enquiries page.

    Unfortunately I have forgotten to make an account to make this form accessible from other computers and we need to edit the form itself.


    Could you please allocate an account for this form so that we can log in and change it. The most secure way to prove our ownership would be to send log in details by the booking form itself in the Special Requirements/Additional Information field. Set your name as: Jotform Registration not a booking so that we do not respond.



  • Profile Image
    Answered on July 16, 2011 at 03:27 AM

    Hi Lewis,

    Thanks for contacting JotForm regarding your concern. You actually have an existing JotForm account but the form ID you mentioned is not linked to this account. I went ahead and sent the username and instructions to reset your password (we do not have access to it as well) through your Booking Form at http://ferryboatinn.net/bookings.htm. Kindly check and let us know if you received it and if you were able to log in back to your account.

    You can also find the form that you'd like to edit in this account, just look for Clone of Form ID 11621217577.

    Please let us know if  you need further assistance. Thank you for using JotForm!