What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account disabled

    Asked by Hakim on July 15, 2011 at 07:33 PM

    Dear mum or sir,

    I have sent an email explaining that my credit card was refused for an international transaction since I am in Brazil and I need to authorize my card for international use and that it will take effect in 3 business days meaning on max july 19 I will be able to upgrade my account. I asked for an extension of my limits till tuesday 19 and I was granted that by email. Now however, it seems that somebody else has revoked that extension and my jotforms are not working properly. I would like to know why the extension was revoked. Please grant the extension again till I have my card registered for international use on maximum tuesday july 19.

    thanks

  • Profile Image
    JotForm Support

    Answered by mliz on July 16, 2011 at 02:56 AM

    Hi Hakim,


    I can see that my colleague granted your request in the following
    thread. The account was disabled by the system because you reached
    the submission limit of 100.  For the meantime I have reactivated your
    account until July 19.

    Your account will be monitored until  you have successfuly upgraded.

    Regards,
    Mliz