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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Currently I have a premium account (9.99 per month). However, for the next few months I would like to downgrade to a free account. How do I do it?

    Asked by CCIC on July 15, 2011 at 08:14 PM
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    JotForm Support

    Answered by liyam on July 15, 2011 at 09:23 PM

    Hello CCIC,

    Thank you for posting your inquiry.

    To achieve the process that you're asking, you will need to cancel your subscription.  And since you have paid using your credit card, this can be done either by you or you can ask us to cancel it for you.  Once your subscription is canceled, your account will still stay premium until the time of the subscription that you have paid for expires.  Your card also will not be charged again.  You can also resubscribe anytime after your account has been downgraded.

    If you wish to cancel right away, please let us know.

    Thanks,

    liyam

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    Answered by CCIC on July 16, 2011 at 07:53 AM
    Dear Liayam,
    Thank you for your response! Could you please then cancel our subscription and let me know as soon as possible? We will resubscribe in the next few months (when we have another big event).
    Thank you,

    Anna


    -----Original Message-----
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    Answered by allanftd on July 16, 2011 at 08:35 AM

    Hi Anna,

    As requested, we have cancelled your current JotForm subscription. Please let us know if you need further assistance.

    We hope to see you again here soon! Thank you for allowing JotForm to help you.

    JOTFORM SUPPORT