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    I followed your instructions for having multiple (3 in my case) e-mail

    Asked by gestler on July 15, 2011 at 09:55 PM
    I followed your instructions for having multiple (3 in my case) e-mail addresses specified to receive a copy of each notification. i.e., I entered the three e-mail addresses in the lower right corner of the "Reply-to and Recipient Settings" "envelope" and separated them by a comma. However, only the first specified address is receiving notifications.

    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

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    Answered by allanftd on July 16, 2011 at 12:29 AM

     

    Hi gestler,

    Thank you for bringing this to our attention. I believe you're referring to the form Member-At-Large Application. I checked your email notification settings and everything seems to be configured properly (each email address is separated by a comma and a space). 

    The next thing I checked is our mail server logs. I queried all three email addresses in our logs and the results indicate that the notification was sent to all emails without any errors (stat = sent) although there may be some delay in delivery. 

    Jul 15 14:47:09 monk sm-mta[22706]: p6FIl9iC022704: to=<linda@grissette.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=125245, relay=mx1.emailsrvr.com. [72.4.117.21], dsn=2.0.0, stat=Sent (Ok: queued as 8E/4A-02865-D2B802E4)

    Jul 15 14:47:11 monk sm-mta[22710]: p6FIl9Q9022708: to=<Chris.s@pershingriflessociety.org>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=125259, relay=alt1.aspmx.l.google.com. [209.85.227.27], dsn=2.0.0, stat=Sent (OK 1310755631 x58si3294205wec.61)

    Jul 15 14:47:10 monk sm-mta[22702]: p6FIl8a5022700: to=<gary.estler@us.army.mil>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=125249, relay=mx.ps1.us.army.mil. [143.69.251.34], dsn=2.0.0, stat=Sent (ok:  Message 37590994 accepted)

    I would first recommend that you wait for up to an hour since there could just be a delay in delivery of the emails. If it still doesn't arrive, you must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investigate on their end. They may need to add jotform.com domain to their white list.

    You may also find these links helpful:

    https://www.jotform.com/faq/#7
    https://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com 

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!

    JOTFORM SUPPORT