What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been trying for several days to get support to clarify an account issue. Can I get a response today?

    Asked by lcain on March 06, 2014 at 12:18 PM
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    JotForm Support

    Answered by jonathan on March 06, 2014 at 01:48 PM

    Hi Catherine,

    Are you refering to this thread http://www.jotform.com/answers/335063 

    From what I read on the thread, our colleague had the last response for you.

    --

    Can you please state again here the clarification you seek regarding your accounts.

    As of the latest, the account/username catweldon was already cancelled and set for downgrade to FREE on the date of its expiration which will be on 2014-03-19 

     

    Inform us if you need further assistance.

    Thanks.

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    Answered by lcain on March 06, 2014 at 02:20 PM
    Jonathan,
    We have been trying to move accounts – everything under Catherine Weldon to Linda Jane Cain. In December I paid the price for a one-year subscription. At that time is was under Catherine’s account. She is leaving today. So I need to have that payment used to upgrade my free account to a paid account. Can this be done?
    Jane Cain
    (303) 273-3233
    lcain@mines.edu
    ...
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    JotForm Support

    Answered by TitusN on March 06, 2014 at 03:31 PM

    Hello Jane,

    I reviewed your past threads and emails - and we truly apologize for the delayed response to your request.

    All the forms under catweldon were move to lcain, and you should now see them when you access http://jotform.com/myforms

    About the payment you made in December -INT131220-6261-79500, I have applied it to lcain as instructed.

    Is there anything else you would like us to help with? Please let us know, and again, we apologize for our belated responses.

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    Answered by lcain on March 06, 2014 at 04:00 PM
    TitusN,
    That is what we needed. Thank you sooooo much!
    Jane Cain
    (303) 273-3233
    lcain@mines.edu
    ...