I have been trying for several days to get support to clarify an account issue. Can I get a response today?

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    lcain
    Asked on March 06, 2014 at 12:18 PM
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    jonathan
    Answered on March 06, 2014 at 01:48 PM

    Hi Catherine,

    Are you refering to this thread http://www.jotform.com/answers/335063 

    From what I read on the thread, our colleague had the last response for you.

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    Can you please state again here the clarification you seek regarding your accounts.

    As of the latest, the account/username catweldon was already cancelled and set for downgrade to FREE on the date of its expiration which will be on 2014-03-19 

     

    Inform us if you need further assistance.

    Thanks.

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    lcain
    Answered on March 06, 2014 at 02:20 PM
    Jonathan,
    We have been trying to move accounts – everything under Catherine Weldon to Linda Jane Cain. In December I paid the price for a one-year subscription. At that time is was under Catherine’s account. She is leaving today. So I need to have that payment used to upgrade my free account to a paid account. Can this be done?
    Jane Cain
    (303) 273-3233
    lcain@mines.edu
    ...
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    TitusN
    Answered on March 06, 2014 at 03:31 PM

    Hello Jane,

    I reviewed your past threads and emails - and we truly apologize for the delayed response to your request.

    All the forms under catweldon were move to lcain, and you should now see them when you access http://jotform.com/myforms

    About the payment you made in December -INT131220-6261-79500, I have applied it to lcain as instructed.

    Is there anything else you would like us to help with? Please let us know, and again, we apologize for our belated responses.

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    lcain
    Answered on March 06, 2014 at 04:00 PM
    TitusN,
    That is what we needed. Thank you sooooo much!
    Jane Cain
    (303) 273-3233
    lcain@mines.edu
    ...