Hidden fields break on edit link

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    Asked on March 06, 2014 at 02:45 PM

    I've asked this before, and have not gotten a reply. After rebuilding the form from scratch, the form has broken again. 

    I am collecting data from the user. Upon submission, I want an email sent and to click on the edit link. The email is being sent, and the form shows up, but the hidden fields don't show up. They were showing up previously. 

    Can this be done? Or is this how this should work? Seems that if I've had it working this way, I should be able to do it again. 

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    Answered on March 06, 2014 at 04:01 PM


    Thank you for contacting us.

    I checked and tested a copy of your form, and I can see what you mean.

    I'm afraid what you need to do is re-create the email notification as shown in this linked guide - I can see it took quite some work -sorry about that. 

    If you change/modify any of the fields on your form, you would have to update the email notification settings as well.

    May I ask what the purpose of the hidden fields is? Seems they will have no values in them when the email is sent by the form...

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    Answered on March 06, 2014 at 08:01 PM

    I did use that method to create the email responder. 

    When the person fills out the form and is submitted, there are 10 stylists to choose from, and the drop down includes name, phone, email. This can be 2 makeup artists, and 2 hairstylists. That's a lot to type! These values are for my company to assign, not for the person filling out the form. So it's a crtical time saver. I've been able to accomplish this in the past. Why is it breaking?

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    Answered on March 06, 2014 at 08:18 PM

    See this link. 


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    Answered on March 06, 2014 at 09:23 PM

    Hello tanagramgd,

    I understand your requirement. As you can see in the reference thread URL, this was actually a bug which is now resolved. Hidden fields not be visible in the edit link.

    To achieve your requirement, you should add "Hidden Box" widget and set the default value. Once the form is submitted, this field will not be seen in the edit link but you can see and change the values when you edit the submissions from the submission view page. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on March 08, 2014 at 05:18 PM

    Hi Tanagramgd

    I've been feeling guilty that my request to get a bug corrected has caused you trouble because you were using it as a feature.

    I suddenly had a thought of a simple workaround that might help you. Take a look at:


    This contains a couple of dropdown boxes, and also a field labelled "Enter security code". There is a condition which says that if this field contains a specific string (at present it is "my secret code") these fields should be shown. So when you want to see the dropdown fields, and anything else that you may hide/reveal in the same way, you just go to this field and type in your code.

    Obviously these names and values could be set to anything you like, and of course you can go into form edit screen and alter the secret code whenever you like.

    I would put the special field well out of the way of the main form, such as after a load of blank lines following the submit button. So the client would not normally see the field. Even if they do see it, they would not know what it was for, and they are unlikely to be able to guess your secret code.

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    Answered on March 08, 2014 at 05:48 PM

    You are awesome. This is wxactly what I did. I set up a hide section, and a hide section end. After the hide section end, I put my submit button, and all of the fileds I wanted hidden inbetween. I put a secret code box just above it, where the conditional tells the form, if the value is exactly xxxx, then show the form. Once the form is submitted, the person editing the form only needs to know the combo, and walla, it opens up for editing. It's awesome! 

    Thanks for caring!

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    Answered on March 08, 2014 at 06:12 PM


    Glad you like the workaround. Thank you for using Jotform!


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    Answered on March 08, 2014 at 06:18 PM

    "Thanks for caring!" - Well it was the least I could do! Good luck.